FAQ

What is your Shipping Speed?

📦 Order Processing & Shipping Info

We aim to process all orders Monday through Friday with next-business-day turnaround for orders placed before 5 PM CST. While we work hard to maintain fast fulfillment, occasional delays may occur due to stock availability.
🛑 If a product is on backorder, this will be clearly noted on the product page along with an estimated restock date.

🚚 Shipping Options

Our standard shipping method is USPS Priority, and our express option is USPS Priority Express.

• Priority Shipping: Typically delivers in 2 business days

• Express Shipping: Typically delivers in 1 business day

⏳ Please note: These are estimated delivery times provided by USPS. We cannot guarantee delivery dates, as USPS does not offer guaranteed timelines for these services.

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How Do I Pay?

Place Your Order
Click “Place Order” on the checkout page.

Secure Payment Redirect
You’ll be redirected to our 3D Secure Checkout powered by Stratos Pay, where you can pay safely using your Credit/Debit Card or BTC/USDT.

 Important Tips for a Smooth Payment:

Disable Pop-Up Blockers: 

Please make sure your browser’s pop-up blocker is disabled to avoid any interruptions during the payment process.

Fraud Protection: 

If your order doesn’t go through on the first attempt, you may need to verify the transaction with your card issuer’s fraud protection service. Simply follow any prompts from your bank or card provider.

Confirmation
Once your payment is successful, you’ll receive an order confirmation via email.

Thank you for choosing RHCQ—your security and convenience are our top priorities!

Need Help?

• ResearchChemHQ Support: support@researchchemhq.com