FAQ
- What is your Shipping Speed?
We aim for next day Processing Mon-Fri for orders placed before 5PM CST. Occasional delays in fulfillment due to stock issues may occur. Products on Backorder will be noted on product page along with estimated receiving date.
Please be aware that our standard shipping method is USPS Priority, while our express shipping option utilizes USPS Priority Express. According to USPS, the expected delivery time for express shipping is the next day, and for standard shipping, it is two days. However, please note that we cannot guarantee these delivery times as USPS does not provide guaranteed delivery dates.
- How do I Pay?
Important Information About Credit/Debit Card Payments:
We are pleased to offer Credit/Debit Card payments through a 3DSescure Gateway. Please note the following to ensure a smooth transaction:
Popup Blocker: You may need to disable your popup blocker.
VPN: Turn off your VPN if you are using one.
Card Restrictions: Gift and prepaid cards are not accepted.
Billing Details: Ensure your billing information matches the card you are using.
Payment Issues: If your payment fails, please contact your bank for assistance.
Redirection Issues: If you are unable to complete your purchase please email Support@ResearchChemHQ.com
By proceeding, you consent to the collection and use of your personal data, including your billing address and other details, for the purpose of processing this payment in accordance with our terms and conditions and privacy policy.
Thank you for your understanding and cooperation.
*Card Info will be collected after order is placed*