FAQ

🚚 Shipping Speed & Order Processing 

🕒 Order Processing

We process orders Monday through Friday, with a goal of next-business-day turnaround for all orders placed before 5 PM CST. While we strive for speedy fulfillment, occasional delays can happen due to stock availability or unforeseen circumstances.

• If a product is on backorder, you’ll see a clear notice on the product page, along with an estimated restock date.

📦 Shipping Options

We partner with the USPS for reliable delivery:

• Priority Shipping: 🚀 Usually arrives in 2 business days

• Express Shipping: ⚡️ Usually arrives in 1 business day

Please note: Delivery times are estimates provided by USPS. While we work hard to meet these timelines, USPS does not guarantee exact delivery dates for Priority or Express services.

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Shipping Protection Terms & Conditions 🚚✨

When you add our $4.99 Shipping Protection, your order is covered for damage, loss, or theft while it’s on its way to you! Please read below to see how our protection works and what you need to do if there’s an issue:

1. What’s Covered 🛡️

   • Your package is protected against damage, loss, or theft while in the USPS delivery system—up until it’s marked as delivered to your address.

2. If Your Order Says “Delivered” But You Didn’t Get It 📦❓

   • If USPS marks your order as “Delivered” but you can’t find your package:

     • Submit a Missing Mail Request through the USPS Missing Mail Portal.

     • Wait for USPS to process your request and confirm the package was lost or misdelivered.

     • Once USPS confirms the package was not delivered as intended, your order is eligible for a reshipment or refund through our protection.

3. Damaged Package? Let Us Know! 😔🖼️

   • If your order arrives damaged, email us within 7 days! Please include photos of the damaged products and packaging so we can quickly help you.

4. What’s Not Covered 🚫

   • Orders with incorrect or incomplete shipping addresses.

   • Packages marked as delivered with no USPS proof of loss or misdelivery.

   • Shipping delays caused by weather, customs, or carrier issues that do not involve loss or damage.

5. How to Make a Claim 📝

   • Submit any claims within 30 days of the ship date.

   • Please provide all documentation (like the USPS confirmation or photos) so we can help right away.

By selecting Shipping Protection at checkout, you agree to these terms. We’re here to keep your Amino Asylum order safe and stress-free! 💙

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How Do I Pay?

Place Your Order
Click “Place Order” on the checkout page.

Secure Payment Redirect
You’ll be redirected to our 3D Secure Checkout powered by Stratos Pay, where you can pay safely using your Credit/Debit Card or BTC/USDT.

 Important Tips for a Smooth Payment:

Disable Pop-Up Blockers: 

Please make sure your browser’s pop-up blocker is disabled to avoid any interruptions during the payment process.

Fraud Protection: 

If your order doesn’t go through on the first attempt, you may need to verify the transaction with your card issuer’s fraud protection service. Simply follow any prompts from your bank or card provider.

Confirmation
Once your payment is successful, you’ll receive an order confirmation via email.

Thank you for choosing RHCQ—your security and convenience are our top priorities!

Need Help?

• ResearchChemHQ Support: support@researchchemhq.com